ActionBase and ClusterSeven announced a joint solution that is immediately available to manage, monitor and control the risks associated with daily processes managed by using email and spreadsheets. The combined offering provides an added layer of management and control on top of familiar Microsoft Excel spreadsheets and Microsoft Outlook environments to help enable risk management, compliance and business efficiencies for organizations, financial institutions and Fortune 500 financial reporting divisions.
Angel.com announced a major new product launch, Caller First Analytics, a fully integrated, drill-down business intelligence analytics reporting capability from MicroStrategy for voice solutions. The analytics deliver an ability to make better decisions and implement improvements based on insight into the performance of voice applications. Similar to the power of packages like Google Analytics for Web site performance tracking and performance optimization, Caller First Analytics provides key views, dashboards, reports and volumes for all IVR and call center activities.
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