ConceptWave Software Inc. unveiled its customer lifecycle management portfolio, ConceptWave Rapid CRM. The new product features tools for: self-management functionality; customer data integration from differing sources; all in a single-view agent desktop.

Hexagrid Computing introduced its new Service Provider Adoption Program to provide tools for deployment and infrastructure as a service cloud services. Based on Hexagrid’s VxDatacenter platform, enterprises can use the Service Provider Adoption Program to implement a private cloud along with multi-tenant/multi-tiered organinzational access, audit logs and usage reporting, self-provisioning and scale time in as little as four hours.

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