ConceptWave Software Inc. unveiled its customer lifecycle management portfolio, ConceptWave Rapid CRM. The new product features tools for: self-management functionality; customer data integration from differing sources; all in a single-view agent desktop.
Hexagrid Computing introduced its new Service Provider Adoption Program to provide tools for deployment and infrastructure as a service cloud services. Based on Hexagrid’s VxDatacenter platform, enterprises can use the Service Provider Adoption Program to implement a private cloud along with multi-tenant/multi-tiered organinzational access, audit logs and usage reporting, self-provisioning and scale time in as little as four hours.
InfinityQS International launched ProFicient 4.3, the latest upgrade to its real-time quality control solution. ProFicient 4.3 contains enhancements for quality cost analysis, deviation statistics, data integration, data entry, toolbar commands and the most up-to-date Microsoft framework and permissions.
Informatica announced the availability of its master data management product, Informatica 9 MDM. New capabilities with Informatica 9 MDM include plug-and-play data controls for user access to data, hierarchies and relationships with existing applications, operation with minimal interruption from planned or unplanned outages, and integrated workflow and business process management through an open standards framework.
KXEN Inc. unveiled two analytics solutions: Analytical Data Management and KXEN Modeling Factory. Analytical Data Management features a semantic layer predictive tool, which is a modifiable analytical record comprised of business relationships and data domains and fields. With KXEN Modeling Factory, business users can schedule model refreshes to base interactions on the latest information, as well as data set recreation and data deviation alerts.
ManageEngine announced the release of ServiceDesk Plus On-Demand, a help desk and asset management solution delivered as software as a service. Designed for small and mid-sized businesses, ServiceDesk Plus On-Demand includes features such as integration of assests, purchase and contracts information between on-premise and online sources, and management tools to reduce the complexity of workflows and for IT administrators to run help desk operations.
Oracle launched its latest version of Oracle GRC Controls, with new management and identification capabilities. Oracle GRC Controls 8.6 enables business users to embed control monitors into enterprise applications through a drag-and-drop interface, allows incident management across multiple departments and identifies risk from transaction monitoring.
Overtone Inc. announced enhancements to its customer relationship management platform, OpenMic. The new edition of OpenMic includes interactive drill down capabilities, root cause analysis of generated content, faster loading and interactive chart tools, and its “Insight Explorer” tool for users to explore specific sets of discussion for meaningful topics.
Trillium Software introduced its TrilliumApps online business rules and applications library, which is a Web-based collection of pre-developed information quality rules, processes and workflows that can be downloaded free on company environments. With the pre-built apps, customers are able to develop and deploy production data quality solutions with reduced risk and delay. The library also features a graphical interface for navigation and quicker location of business rules.
Unisys Corporation announced a new solution to delivery IT services and support to users called Unisys IT Service Management Software as a Service (ITSM SaaS). ITSM SaaS includes: portal-based self-help for end users; console for service agents to handle incidents; data integration across multiple systems; and asset and event tracking and management.
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