September 27, 2010 – Last month, I posted a piece, titled “Governments will keep IT departments busy for a long time,” citing the increases in new regulations, and offsprings of established mandates such as Sarbanes-Oxley that will require ongoing investments by insurance companies in information technology.

Now, with the advent of the Affordable Care Act (ACA) — the massive health care reform act passed earlier this year — health insurers also face major technology investments to keep up with new rules. As a new report in The New York Times puts it: “insurers are cutting administrative staff to lower overhead costs, investing in big technology upgrades and training employees to field the expected influx of customer inquiries.”

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