Although smart companies are using Web services to improve the way they do business, firms have even more to gain by changing the way they think about their infrastructure. According to a new Forrester Research, Inc. report, CIOs that adopt the discipline of service-oriented architecture are positioning their firms for better business agility through more advanced Web services and a tenfold improvement in integration costs. The Forrester report, "Mastering The Web Services Tier," outlines the five key technologies in an XML network – the intelligent infrastructure behind a service-oriented architecture – and describes the future of these technologies.

"Every company needs a cheaper and easier way to give their customers and suppliers the information and services they need," said Ted Schadler, principal analyst at Forrester. "It's what the Internet promised but failed to immediately deliver. While basic Web service technology has helped tremendously, firms need more. What they need is a full stack of infrastructure to make it easy to build secure, reliable services that a customer can easily use."

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