Attensity, a provider of enterprise social analytics and engagement applications, announced the release of Attensity Respond 6.0, a new version of its Respond application designed to address challenges facing the next generation of multi-channel social customer contact centers and marketers in large corporate environments.
Respond 6.0 provides a “unified customer listening post,” where customer requests in social media as well as in emails and other channels are automatically analyzed, classified and routed to appropriate departments for response.
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