NetIQ Corp., a leading provider of systems and security management and Web analytics solutions, announced the results of the "Secret Costs of Spam" market survey jointly conducted with Windows and .NET Magazine, which highlights spam-related business issues now plaguing organizations.
Survey results found that spam costs the average business more than $2.5 million a year in productivity lost, bandwidth consumed, storage capacity used and support issues created. More than 750 organizations with an average of 12,000 employees responded to the survey, which took place in October 2003.
"These types of surveys validate the need for an anti-spam solution, but more and more, companies are beginning to understand that spam is just the tip of the iceberg," said Matt Cain, senior vice president at the META Group, a leading provider of information technology research, advisory services and strategic consulting. "Content security solutions help organizations save money by reducing operational costs associated with spam such as manual inbox culling by users, storage management and help desk calls."
While content security technology is the de facto standard in the fight against spam, survey participants also recognized that teaching users about spam-attracting practices through Internet usage policies could be an effective first line of defense against spam. According to the survey, organizations are most concerned with the loss of efficiency, increased security risks and heightened legal risks associated with spam.
Although spam is widely recognized as a costly issue, less than half of the respondents said they had purchased an anti-spam solution. The risk of false positives was cited as one of the most significant reasons not to purchase.
Survey results also showed that while the ideal solution would completely contain and prevent spam, IT personnel set more realistic goals, looking for 80 to 90 percent spam detection rates and 0.5 4 percent false positive ratings.
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