My group has the responsibility for defining the business requirements for front-end (customer interface) and back-end (processing) operations for a banking operation. User interviews (at all organization levels and in all fields operations, technology, etc.) are essential but is there any documentation, other materials or references that could immediately help kick start this body of work?
Sid Adelman’s Answer: There are two books with this information:
The Data Warehouse Lifecyle Toolkit by Ralph Kimball, Laura Reeves, Margy Ross and Warren Thornthwaite, Chapter 4, "Collecting the Requirements" and Business Intelligence Roadmap by Larissa Moss and Shaku Atre, Chapter 4, "Project Requirements Definition."
Clay Rehm’s Answer: I would recommend you look at the Project Management Institute (www.pmi.org). They have an extensive body of knowledge and they include sections on how to collect business requirements. In addition, I would recommend the book by Sid Adelman and Larissa Terpeluk Moss called Data Warehouse Project Management.
Michael Jennings’ Answer: Some of the first questions you need to ask are:
Some of the questions you should be asking of each organizational level during the interviews are:
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