Most firms see AI and automation as 'game changers' but slow to adopt

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A majority of IT and business decision makers (86 percent) think being able to predict and prevent future challenges with applications could be a “game changer” for their organizations. And this can be achieved through automation, artificial intelligence (AI) and lean processes.

Those are among the findings of a new report from IT services provider DXC Technology and research firm Vanson Bourne, which is based on a survey of 500 IT and business decision makers in the U.S., U.K., Germany and Japan.

Survey respondents said investing in automation of applications management would have numerous benefits, including improved customer experience (49 percent), higher customer retention (46 percent), and greater customer satisfaction (46 percent).

In addition, 78 percent agreed that without systematic automation, achieving zero application downtime would be a “distant dream.”

Despite the digital transformation opportunities today, only 36 percent of senior managers surveyed said their peers are completely accepting of new technologies such as AI and automation to improve applications quality.

Respondents said the top barriers to investing in automation were security risks (44 percent) and legacy technology hurdles (36 percent).

While 82 percent of respondents agree that company-wide strategies to invest in new AI-driven technologies to transform applications management would provide significant competitive advantages for their organizations, only 29 percent said their organizations actually have such strategies.

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