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Most firms struggle to provide customers with uninterupted data access

A majority of organizations worldwide are not able to meet users’ demands for uninterrupted access to data and services, costing the typical company $20 million a year, according to recent research by Veeam Software, a provider of data backup products.

The company commissioned research firm Vanson Bourne to survey 1,575 C-level executives in 13 countries in the spring of 2019, and found that 73 percent of organizations globally (85 percent in the U.S.) admit to not being able to meet end users demands for access. This downtime influences employee productivity and customer confidence, the study noted.

Organizations are taking steps to improve, however, with nearly three quarters (72 percent) looking to deploy cloud data management technology.

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Rows of colored high end data cables are seen feeding into computer servers inside a comms room at a office in London, U.K., on Tuesday, Dec. 23, 2014. Vodafone Group Plc will ask telecommunications regulator Ofcom to guarantee that U.K. wireless carriers, which rely on BT's fiber network to transmit voice and data traffic across the country, are treated fairly when BT sets prices and connects their broadcasting towers. Photographer: Simon Dawson/Bloomberg

They are looking to embrace offerings such as hybrid cloud, big data, artificial intelligence (AI) and the Internet of Things (IoT) to drive business success, the report said. Companies plan to invest on average $41 million in 2019 on such transformational technologies, the report said.

Nearly half of the survey respondents said data protection is imperative to leverage these investments. Three-quarters of companies report using software-as-a-service (SaaS) platforms, and many are using the cloud for their backup and recovery services, with 51 percent using backup-as-a-service and 44 percent using disaster recovery-as-a-service.

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