A majority of companies are predicting significant impact from “digital evolution”, but are not prepared for the changes needed, according to a study by Harvard Business Review Analytic Services in association with business process management product and services provider Genpact.
Nearly two-thirds (64%) of the 682 companies in the U.S. and Europe surveyed in the second quarter of 2016 predict significant impact from digital technology in two years, compared with only 21% that see major results today.
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