First Niagara was a latecomer to mobile banking, but the upstate New York bank seems to making up for lost time with quick customer adoption. More than 25 percent of the bank's online banking customers signed up for mobile banking within six months of the service's launch in late January, surpassing the bank's initial year-long adoption estimates.

One technical challenge the $37 billion-asset bank faced early on was the difficulty of integrating mobile banking with the bank's core system. (The bank is using Fiserv's Mobiliti mobile banking software, but does not have a Fiserv core.) However, the implementation time from requirements to first generation app was a relatively modest eight months, says Jay Clark, senior vice president and retail planning director at the bank.

Register or login for access to this item and much more

All Information Management content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access