The City of Minneapolis has launched its new consolidated 3-1-1 call center. Minneapolis ' Consolidated Call Center will use Lagan's Frontlink software to help the city react to nonemergency citizen requests. For city residents, this will simplify the process of contacting city departments for the resolution of nonemergency issues. Another essential benefit is that the new 3-1-1 call center will alleviate the burden of nonemergency calls being placed into the city's existing 9-1-1 line, keeping that line open for more critical and life-threatening events. Lagan's Frontlink software allows local governments to communicate with citizens through telephone, email and face-to-face meetings via electronic channels, and with numerous language translation options.
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