Microsoft announced that its Dynamics CRM 2016 offering is now generally available for online and on-premises deployments. The product includes advancements in intelligence, mobility and service, according to the company.

Data and intelligence are vital components of next-generation customer engagement, the vendor says, and Dynamics CRM 2016 provides intelligent capabilities to help enable sales, marketing and service professionals make quicker decisions. The system is powered by Azure Machine Learning models, and previews capabilities such as intelligent product recommendations for sales representatives to personalize up-selling and more effectively resolve customer service issues.

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