Microcell Solutions is a wholly owned subsidiary of Microcell Telecommunications Inc. The company is a national provider of personal communications services under the Fido brand name and serves more than one million customers in Canada. Microcell offers GSM roaming capabilities in more than 100 countries and more than 6,000 U.S. cities.

Microcell is trying to maintain its edge in this highly competitive market. The company's challenges include rapid customer and employee growth, coupled with the need to standardize internal company procedures.

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