Metrix Inc. and Onyx Software Corp. are forming an alliance to market the technology solutions of both companies to large enterprises and medium-sized companies. The Onyx customer relationship management (CRM) product suite combined with Metrix’s eProductService suite provides a Web-based solution to maximize workflow capabilities, product-service operations and relationship management. The Metrix application suite, which will be integrated with Onyx through XML, delivers businesses inventory and logistics controls, repair center functionality, contracts or warranties administration, an integrated knowledge base for self-service and assistance, service scheduling and routing, integrated multi-channel contact center capabilities and mobile functionality. For more information, please visit www.metrix.com.
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