MetLife, IBM and Majesco have partnered to develop the IBM Insurance Platform, which the companies say uses cognitive computing and analytics to improve the insurance product development and underwriting processes.
The idea behind the software is that carriers will be able to get better insights out of their data to improve their product mix and customer experience. MetLife will pilot the new cloud-based system with its small business customers. The company says that customers and brokers will have access to a broader selection of group benefits through a new digital experience.
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