The Marion County Tax Collector, Ocala, Florida, is responsible for collecting and dispersing taxes from information provided on the annual tax roll, which is provided by the Property Appraiser's Office. The tax roll consists of real estate taxes and tangible taxes.

Although the organization stores checks and receipts digitally, a great deal of additional information was still processed in the traditional manner using paper. Tax rolls, for example, were printed each year and bound in large binders. Many other documents were also stored as hard copies. This included those generated internally, such as correspondence with taxpayers, and those generated externally, such as bad check paperwork from banks, returned envelopes from mail that could not be forwarded and paperwork for real estate cut-outs. Accessing this information required physically finding the appropriate binder or file cabinet and tracking down the necessary documents. Payment information older than one year was stored on microfiche, but it was not any quicker to access. Regardless of which hard-copy format was used, it could take as little as 15 minutes or as long as two hours to find the desired document. Another drawback to handling information this way was that it was susceptible to being misfiled and lost.

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