What are the catalysts today for companies to adopt business performance management (BPM)? Through our annual BPM Pulse survey (see www.bpmpartners.com), there is a clear picture of intentions among finance and IT managers. There's also another way to identify catalysts, which is less scientific but quite compelling: look at the companies that recently started down the path to define their BPM requirements and select software vendors. The problems they seek to address, and their priorities and BPM path, give strong indications. First, let's examine some of these companies, then draw some conclusions.
The clinical research and development team of a major publicly listed biotechnology company recruited us for requirements definition and vendor evaluation, with a rather unique twist: they seek a dashboard reporting solution with completely nonfinancial performance indicators. Instead, all the key performance indicators (KPIs) will focus on project management, testing milestones and statistics, statistics on patients enrolled in drug studies and other operational aspects. These nonfinancial measures are core to their business success, and a great example of how BPM addresses operational as well as financial performance improvement opportunities.
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