Education is the slowest route to progress and change ­ but it is the only one that solicits a real commitment from those who must endure the change and live with its results. Today, business planners and information managers are faced with a plate so overflowing with business model, product and technology options that it is incredibly difficult to identify the solutions that best fit their organization's goals and objectives. Add to that the requirement that new ventures must be shown to reduce cost and risk and immediately increase profitability. Factor in multiple constituencies ­ suppliers, partners, employees and customers. The interactions of these groups are no longer predictable nor defined.

This is the crisis point and there are no set- formula answers. Every solution must be tailored to the specific needs of each organization. Yet the pace of business leaves little time for extended analysis and requirements definition or to understand the role of culture and empowerment on the organization's ability to embrace change. The desire to change may originate in the mind of the visionary; however, it will not ignite until fueled by real technology and a rational business plan.

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