My last three columns dealt with governance, which is one of the six major sets of activities that must be performed to ensure that the business intelligence (BI) environment operates smoothly, performs cost-effectively, and increases in value to the organization as the business learns to leverage and expand its application.

In this column, I will address a second function: infrastructure management. Infrastructure management consists of the people, processes and technologies that ensure the environment operates smoothly and complies with the regulations and policies concerning data access and use.

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