Sometimes the toughest question to answer sounds very simple – “How are you doing?” When this question is asked of a CEO or CFO, the answer is usually a reflection of the financial state of the organization. However, when this same question is asked by the CEO to line of business leaders about initiatives and processes within the organization, it brings into play a complex set of interrelationships and dependencies.
Many organizations use metrics to answer to these questions. Metrics help monitor progress toward goals and expose inefficiencies in business processes. Metrics also become the catalyst for improvement and change. Properly implemented metrics that are well-defined and tracked on an ongoing basis can provide valuable insights at all levels of the organization – especially when they are aligned to business objectives and enterprise strategy. This insight can help accelerate time to value across both strategic and tactical projects and instill an overall comfort level with regard to corporate governance.
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