"Many IT departments are kicked around by the circumstances: fighting fires wherever they appear, dealing with botched-up, antiquated systems, heterogeneous infrastructures, incompatible interfaces, undocumented specifications and shattered, often overlapping applications. Between two breaths, business and IT people may find a few moments to discuss requirements, ideas, plans - speed-dating, really. Then it is back to the usual.” - Ron Tolido, CTO of Capgemini.

This quote provides great insight into the challenges of IT: it is often focused on its operational role and unable to play a strategic part in the company’s business.

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