Health care is top of mind for many people in the U.S., often from the perspective of what needs to change in the industry. Technology, especially decision-making technology, can play a huge role. Four areas of the health care market seem to be ripe for decision management to make a difference.

To deliver on all this, health care companies will need to make better, faster decisions at every stage of the patient interaction. They will have to automate decisions previously left manual and improve the precision, consistency and agility of their automated decisions. They must ensure that medical staff gives the right advice and warnings when treating patients. They need new ways to reach out to patients at home or at work who take advantage of mobile devices and increasingly prevalent wireless access. They must use the information they have about patients to help them manage their health, not just schedule treatment. All of this must be delivered in a patient-centric way that enables patients to be participants. Despite a well-deserved reputation for being a technology laggard, the health care industry is beginning to show signs of innovation in this area. Parkview Health, a multihospital system in Indiana, is applying the principles of enterprise decision management (EDM) to point-of-care decision-making. Automating dosage calculations and drug interaction warnings as well as medication ordering and delivery rules has allowed for faster delivery of the right medicines at the point of care. Understanding the decision being made, who is making it and in what circumstances is critical.

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