Internet search has dramatically changed how the world accesses information. As a result of popular Internet search engines such as Google, nontechnical users have become accustomed to getting instant access to information. In the workplace, nontechnical users haven’t faired as well. Many business users still struggle with how to get the answers they need when they need them. The challenge is that the information they need isn’t just an Internet search or mouse click away. Business answers gleaned from knowledge data sources by sophisticated business intelligence (BI) tools are often only accessible by a small group of power users, such as the corporate IT staff or analysts.


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