During this active year of blockbuster deals, a majority of U.S. consumers say that retail mergers or acquisitions do not benefit them, according to a study released by Accenture.
The study, which queried 1,002 consumers in the United States, found that 54 percent don't believe they benefit from retail mergers or acquisitions. Higher prices and declining customer service are the areas of greatest concern to consumers. Nearly half (42 percent) said they believe that retail mergers or acquisitions result in higher prices, while only 24 percent believe that lower prices result. Approximately one-third (32 percent) said mergers or acquisitions result in worse customer service, compared with 23 percent who said they believe that customer service improves.
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