Majority of business processes are ripe for automation, says survey

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IT decision makers in the U.S. and U.K. are embracing the potential of robotics technology, according to a recent study by research firm Sapio Research and robotics vendor Redwood Software.

The 500 decision makers surveyed (250 in the U.S. and 250 in the U.K.) think on average 59 percent of business processes could be automated within the next five years. A majority (70 percent) said robotics has become more of a priority in the last 12 months.

The key benefits of automation are speed of process and reduction of manual effort, according to the survey, while the key risks are security and cost.

Robotics will play a key role in digital transformations, the report said, with 83 percent of respondents saying they considered robotic automation to be “essential” or “very important” to digital transformation of their companies.

The study also showed that the vast majority of IT decision makers see automation as being driven by the IT department, CIO or CTO, with only 26 percent saying that they saw automation being implemented by other personnel.

Despite this, 90 percent of respondents said they think senior management recognizes the opportunity that robotics presents.

The survey results showed a clear gap in acceptance of robotics between the U.S. and the U.K., with the U.S. consistently showing a greater adoption and prioritization of automation and robotics. About one third (32 percent) of U.S. respondents said robotics is a “top priority” for them, compared with 19 percent in the U.K.

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