REVIEWER: Rudy Ganna, CEO of Laurus International.

BACKGROUND: Laurus International is a strategic leader in global multifunctional outsourcing services. For each of our clients, Laurus offers domestic, near and off-shore call center and business process solutions, including customer service and retention, sales, high-profile technical support, back office support, website assistance and multilanguage capabilities. In order to deliver quality solutions that exceed our clients’ expectations, we need to make sure that our staff is highly trained and able to operate according to corporate standards, best practices and common procedures.

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