January 19, 2010 – IT is cannot be relied upon as the primary skill set for information management success in 2010, market research firm Gartner, Inc. reports.
By the end of 2010, Garter predicts that 40 percent of people who report into IT will have substantial business and non-IT experience.
The future of IT is outside the IT department, Debra Logan, vice president and distinguished analyst at Gartner was quoted to say. “Over the next two years, business demand for IT-driven growth and innovation will outstrip the supply of qualified people to fulfill job roles and as result traditional IT tasks are moving outside the IT department.”
Maintaining that level of innovation and growth going forward will require a fresh take on organizational models and staffing for IT projects – a new set of roles to support IT, according to Gartner. These include legal and IT hybrids; digital archivists; business information managers; and ebnterprise information architects
As organizational investment in data governance, risk and compliance increases, the demand for people with insight into both the legal and data management sides of the house rises as well. This year, Gartner expects 20 percent of Global 2000 companies to add a litigation support manager to establish policies, design and execute discovery exercises for regulators, and mediate between IT and legal departments.
Several factors contribute to e-discovery challenges, including a lack of communication between IT and legal, Ursula Talley, vice president of marketing for StoredIQ, wrote separately this week. “IT and legal often struggle to communicate. But with e-discovery risks and costs ratcheting up, attorneys must increasingly work with IT and involve themselves in these early e-discovery phases.”
A legal skill set is not all organizations will need to support regulatory needs however. Look for digital archivists with library and information science skills who can assist in the appraisal, arrangement and preservation of records, Gartner analysts say. Approximately 15 percent of companies will add this position by 2012, according to Gartner, compared to less than 1 percent just last year.
This is a job that requires training and expertise, Logan said. “If you have never heard of persistent uniform resource locators, don't know what PREservation Metadata: Implementation Strategies are and are unaware that there are reasons why Portable Document Format is not a suitable preservation format for email, you need a digital curator.”
Additional skills set crossover should be expected as the trend to combine business and information management expertise continues.
Business information managers will be expected to manage the two hierarchies and sets of reporting relationships, according to the release. Similarly, those expected to add structure and context to data on the IT side will be expected to leverage it for maximum value, efficiency and reuse across a number of organizational spaces, including business-level information, data integration, application-oriented and content-oriented architectures.
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