Enterprise content management has become a rather jaded term lately, mostly because the concept has become too vague. Still, whether we call it document and records management or ECM, we know that document-oriented technologies are designed to serve a single purpose: to help change the way businesses work.

Any such technology deployment will involve changes to established business processes and most likely will involve automating some tasks that are currently manual. Yet few projects - even those that come with multimillion-dollar budgets - take into account very much about initial business process analysis.

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