April 26, 2013 – Getting IT and business to see eye-to-eye has been a mantra for successful enterprise data projects. The main blockade standing in its execution may be an even older challenge: reliable enterprise software and services. That’s according to a new research report from Forrester entitled “Exploring Business and IT Friction: Myths and Realities.”

The report, released Thursday, consists of responses to questions on the causes of disagreements and disappointment between the two enterprise divisions from more than 900 IT business users and 900 IT service providers polled in early 2013. It was sponsored by vendor BMC.

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