LiveTime Software, a provider of ITIL certified Service Management, Help Desk and Support Software for the enterprise, announced LiveTime Service Manager and Help Desk is now available for the iPhone. As a rich Web 2.0, AJAX-based application, LiveTime provides best practices for organizations wishing to improve the quality and efficiency of customer service and support. LiveTime for the iPhone has been qualified for both version 4.0 and 5.0.
Field technicians and customers can now manage support and change requests on the road using the iPhone. With 100 percent functionality on the iPhone, LiveTime can be customized with specific column views and provide true mobility for on site technicians and customers. With direct access to LiveTime's Configuration Management Database (CMDB), service desk staff can access the most up to date infrastructure information when working on support issues directly on the iPhone.
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