As this is my first column, I felt that it would be best to explore (and challenge) the definition of the business intelligence (BI) area.
BI is certainly under stress, primarily caused by its success in many facets of enterprise systems. In particular, e-commerce applications in customer relationship management (CRM), sales force automation (SFA) and supply chain automation (SCA) have benefitted greatly from BI technology borrowed from the generic vendors.
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