Lithium Technologies, Inc., the provider of on-demand customer interaction solutions, announced that Network Intelligence, the leader in transforming enterprise-wide data into automated compliance and security information, selected Lithium to power its customer-to-customer communities.
Using Lithium's integrated solutions, Network Intelligence now provides its customers with their industry's first online customer-to-customer community. With an installed base of more than 700 enterprise customers, Network Intelligence understands that their most important asset is their customers. Lithium leverages the product knowledge and business ingenuity of customers by providing the technological and social interaction experience to create successful communities.
"Our customers wanted a way to interact with each other to discuss best practices," said Dan Germain, vice president of customer care at Network Intelligence. "We wanted to provide them with a hosted, automated solution that could be up and running within 30 days and would serve our rapidly growing customer base. We also wanted a customer interactions vendor with an experienced, quality staff. Lithium delivered a professional enterprise solution that met all of our requirements. The implementation was fast, smooth and had little impact on our technical resources. Acceptance by our customers, as evidenced by their participation, has been rapid and enthusiastic."
"The results of launching our online customer communities were even better than expected," added Kathleen Kelleher, Network Intelligence's marketing coordinator. "Lithium led a highly professional implementation that was quick and organized and their staff was friendly and helpful. Our customer community is very satisfied and pleased that Network Intelligence responded so effectively to their needs for an enterprise forum solution."
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