Liberty Mutual Group enhanced its risk management information system to better enable its property/casualty insurance and employee benefits buyers—together with their agent, broker and consultant intermediaries—to save time, increase productivity and better manage costs.
These enhancements to RISKTRAC created a single system designed for managing risk, disability and leave programs, and added new tools and features so customers and distribution partners can better manage these programs.
“We worked with buyers and intermediaries to understand what they wanted in a system and how we could make ours even better,” says Frank Radack, Liberty Mutual’s manager of customer loss information, RISKTRAC. “The result is a single system that gives users easier access to key information that lets them better manage a broader range of the most expensive reasons employees are away from work.”
The enhancements to Liberty Mutual’s RISKTRAC system include:
Intuitive, tab-based navigation – From the home page, users can now instantly jump right to the functional area they want, including claims, leaves, incidents, alerts and reports.
Enhanced search – Users can use the “Quick Search” and “Advanced Search” tools to find a specific claim or leave by searching multiple criteria—where the injury took place, the part of the body that was hurt and the date of the injury—at the same time.
Reminders – The system includes “Diary” and “Watch List” tools that remind users of the key claims and leaves they should watch and the steps they can take to manage them.
In-depth analysis – The system helps users spot program trends faster by creating, distributing and drilling into customizable reports. And data can be exported to Excel, allowing for further analysis
Current financial values – All claim financial data is updated on a daily basis and available for viewing and reporting.
Liberty Mutual also enhanced its ClaimTrac system, which manages group disability programs and information. The enhancements to ClaimTrac are designed to let HR and benefit buyers and intermediaries better manage absences beyond disability, including federal- and state-mandated medical leaves as well as customer-defined leaves. And the system now includes many of the new search, export and navigation features of RISKTRAC.
This article can also be found at InsuranceNetworking.com.
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