Organizations that fail to implement a service catalog could significantly impact their service management systems, processes and strategies, according to a new study from Axios Systems, a Herndon, Va.-based provider of enterprise IT service management (ITSM) solutions.
The study claims that lack of a service catalog as prescribed in Information Technology Infrastructure Library (ITIL) undermines efforts to determine IT performance and cost. Furthermore, the study found cost playing the primary role in IT projects, with 63% of respondents indicating that cost reduction was the principal driver for projects over the next 12 months.
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