President Barack Obama’s administration was the first to look at the role of technology in government reform, says Vivek Kundra, former CIO of the United States and keynote speaker at the ACORD LOMA Insurance Systems Forum in Orlando on Wednesday.

When Kundra assumed the role of managing the government’s technology, and the $80 billion IT budget that came with the job, he says he was immediately struck by the enormous gap between what the government was able to deliver to its citizens and what those citizens were increasingly used to receiving from the other entities that they do business with.

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