REVIEWER: Kyung-Un Ko, information systems planning and management division for Korea Exchange Bank.

BACKGROUND: Korea Exchange Bank (KEB) is one of the leading commercial banks in South Korea, handling financial transactions in the amount of more than KRW4 million per day. KEB was established in 1967 by the Government of South Korea as Korea's only foreign exchange and trade finance bank. At the end of 1998, KEB had 325 conventional branches nationwide, including six new branches in the Seoul metropolitan area. In order to provide quality of service, KEB has been steadily expanding its automated banking systems and diversifying services to fulfill the needs of the emerging electronic banking era. With annual revenue of over $770 million (U.S.) in 2000, KEB has over 5,700 employees and 461 offices nationwide, as well as 49 overseas offices throughout 22 countries.

PLATFORMS: CA-Vantage from Computer Associates (CA) supports KEB's end-to-end range of platforms ­ Windows NT/2000, UNIX, Linux, NetWare and OS/390.

PROBLEM SOLVED: Due to rapid storage growth and our business objective of providing quality service, we invested significantly in high- performance storage systems, but faced difficulty in maximizing the return on our information technology (IT) investments. To make things worse, KEB had recurring storage allocation errors during batch jobs. KEB turned to CA-Vantage to manage our networked storage resources. KEB used CA-Vantage to manage, monitor and automate its enterprise storage systems to ensure that its distributed storage systems remained available 24x7x365. CA-Vantage's powerful monitoring and reporting tools enable our IT staff to view the status of multiple CPUs at a glance for quick analysis of the entire environment. As a result, KEB was able to reduce the number of batch job errors by 100 percent, as well as significantly reduce IT operational costs and dramatically increase customer service levels. By deploying CA- Vantage, we were able to immediately realize daily savings of an average of 10 to 15 man-hours.

PRODUCT FUNCTIONALITY: CA-Vantage enabled us to significantly reduce the level of the batch job errors by monitoring and automating the enterprise storage systems. In addition, CA-Vantage is generating a wide variety of useful reports including: usage rate of storage by functions (i.e., savings, trust, loan, foreign exchange, etc.), total storage usage status and storage usage status by vendor.

STRENGTHS: CA- Vantage has enabled us to seamlessly and easily manage our vast storage environment without having to add additional staffing as the company's data and storage capacity grows. CA-Vantage's storage classification functionality has made it easier to monitor storage resources by categorizing different data types by application, department, project and so forth. The rich set of reporting, trending, forecasting and automation features make CA-Vantage the preferred storage resource management (SRM) solution for KEB.

WEAKNESSES: Updated support for certain platforms is not currently available. We hope CA-Vantage will be kept up to date so that we can better leverage the most advanced platform features as they become available.

SELECTION CRITERIA: We selected CA-Vantage over some other competing products predominantly because of its reliability and variety of reporting options, including reports on the health of our storage resources and disk status.

DELIVERABLES: Since the implementation of CA- Vantage, KEB has seen a tremendous impact on the automation of various storage- related tasks enabling our IT staff to better respond to issues before any problems occur. Our company's business continuance ensured by CA-Vantage has meant that we are better positioned to focus on our company's business objectives instead of reacting to back-end issues.

VENDOR SUPPORT: CA staff provides the necessary support and resources to ensure CA-Vantage delivers the results expected. In the few instances where technical support was required, CA's technical support staff has proven to be knowledgeable, responsive and highly professional.

DOCUMENTATION: CA's online and printed documentation are complete, easy to use and readily available.

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