Shari would like to thank Mishell Meyer for her contribution to this column.

Although customers are number one, employees are a close second. Without customers, there is no business. Without employees, there is no one to serve the customer. Satisfied employees keep your customers satisfied. That is why workforce (i.e., human resources) insight is important. This column, the first of a two-part series, discusses why workforce insight and analytics are relevant to 360-degree insight.

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