KANA Software Inc., a provider of multi-channel customer service, announced the availability of a fully integrated suite of OnDemand customer service solutions. Based on KANA's award-winning on-premise applications, the KANA OnDemand suite delivers the enterprise-class security, reliability and performance required for high-volume customer service operations, as well as the traditional benefits of a Software as a Service (SaaS) solution, including lower total cost of ownership, more rapid implementation and faster time-to-value. As a result, organizations can deliver consistent, managed service across all channels, including email, chat, call center and Web self-service, more efficiently and cost effectively than ever before.

KANA's multi-channel customer service solutions have repeatedly proven their ability to help companies significantly improve service quality, reduce costs and generate additional revenue from effective service and support interactions. To meet the growing demand for these market-leading capabilities in a SaaS delivery model, KANA i ntroduced versions of KANA Response and KANA Response Live in 2005 in this model. Based on the success of this initial launch, and significant customer adoption, KANA is now bringing to market a full OnDemand suite of integrated multi-channel customer service solutions, including KANA Response OnDemand for high-volume email response management and case management ; KANA Response Live OnDemand for live chat, co-browse and Web collaboration; and KANA IQ OnDemand, a knowledgebase solution for agent-assisted and Web self-service.

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