Kaidara Software, a leading supplier of advanced service and support solutions, introduced Kaidara Advisor 3.0, the industry's first personalized support resolution platform. Kaidara Advisor 3.0 provides advanced troubleshooting and problem-solving capabilities that accelerate the accurate resolution of customers' support requests through Web site, call center, dealer, partner and field service channels. The addition of personalized interaction stems from Advisor 3.0's ability to adapt to the user's experience level or job function, the user's language and the user's choice of service channel.
With the release of Advisor 3.0, Kaidara enables tighter integration with existing customer and support management systems, new capabilities for managing support knowledge bases as well as capabilities that enable support organizations to deliver consistent, accurate responses to customer requests across languages, geographies, service channels and lines of business.
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