Kaidara Software, a leading supplier of advanced service and support solutions, introduced Kaidara Advisor 3.0, the industry's first personalized support resolution platform. Kaidara Advisor 3.0 provides advanced troubleshooting and problem-solving capabilities that accelerate the accurate resolution of customers' support requests through Web site, call center, dealer, partner and field service channels. The addition of personalized interaction stems from Advisor 3.0's ability to adapt to the user's experience level or job function, the user's language and the user's choice of service channel.

With the release of Advisor 3.0, Kaidara enables tighter integration with existing customer and support management systems, new capabilities for managing support knowledge bases as well as capabilities that enable support organizations to deliver consistent, accurate responses to customer requests across languages, geographies, service channels and lines of business.

"Our customers are seeking concrete ways to reduce their cost of delivering after-sales support to their customers, said Dominique Chatelin, President and Chief Executive Officer of Kaidara. "The introduction of Kaidara Advisor 3.0 dramatically increases the effectiveness of web self-service solutions for customer support, and boosts the quality of support services that agents in the field and in call centers can provide to customers. In the end, making agents and technicians more effective at solving customer problems, and making it possible for customers to solve problems themselves, is the best way to reduce support costs. Kaidara Advisor 3.0 boosts customer's satisfaction with support services and reduces the cost of providing that support."

Register or login for access to this item and much more

All Information Management content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access