The IT Infrastructure Library (ITIL), a widely accepted approach to IT service management and a standard by which many organizations measure themselves, will publish its new Version 3 of the framework in Spring 2007.
The service strategy book, authored by Michael Nieves, a senior manager at Accenture, and Majid Iqbal, a project scientist at Carnegie Mellon University, reflects "best practice" changes in the IT industry over the last decade, or the last time the library of materials was "refreshed."
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