Craig would like to thank Lew Walker of BPM Partners for his assistance in the preparation of this column.
What do otherwise well-prepared organizations embarking upon a business performance management (BPM) initiative often overlook? They have probably established executive sponsorship, an appropriate level of funding and a good understanding of their business requirements. What's often missing is a proper assessment of IT people, processes, infrastructure and systems as it relates to BPM. Skipping this assessment can cause significant problems down the road if the examination of the IT area is limited to merely checking technology compatibility requirements and/or constraints.
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