The convergence of devices, bots, things and people means organizations will need to master two dimensions of mobility, according to Gartner Inc. IT executives must excel at mainstream mobility and prepare for the “post-app” era, the firm says.
"The future of mobile will provide ubiquitous services delivered anywhere, by any person or thing, to any person or thing," said David Willis, vice president and distinguished analyst at Gartner. "While users are constantly looking for new and compelling app experiences, the importance of apps in delivering services will diminish and the emergence of virtual personal assistants (VPAs) and bots will replace some of the functions performed by apps today,” Willis said.
Alternative approaches to interaction and service delivery will arise, and code will move from traditional mobile devices and apps to the cloud, Willis said.
The mobile landscape has changed dramatically during the past few years, Willis noted. Mobile is no longer a novel technology, but business as usual for most organizations, he said.
In 2016, Gartner forecasts the shipment of 2.37 billion devices (including PCs, tablets, ultramobiles and mobile phones), and that 293 million wearables will be sold in the same year. In 2017, Gartner estimates that 2.38 billion devices will be shipped and 342 million wearables will be sold.
"The proliferation of mobile devices means that phones, tablets, laptops and wearables are now omnipresent within the business environment, reinventing the way people interact and work," Willis said.
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