The convergence of devices, bots, things and people means organizations will need to master two dimensions of mobility, according to Gartner Inc. IT executives must excel at mainstream mobility and prepare for the “post-app” era, the firm says.

"The future of mobile will provide ubiquitous services delivered anywhere, by any person or thing, to any person or thing," said David Willis, vice president and distinguished analyst at Gartner. "While users are constantly looking for new and compelling app experiences, the importance of apps in delivering services will diminish and the emergence of virtual personal assistants (VPAs) and bots will replace some of the functions performed by apps today,” Willis said.

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