While economic pressures have put the spotlight on short-term IT cost savings, according to a new report by Europes leading IT research and advisory organization, Butler Group, of even greater significance is the longer-term emphasis on the strategic management of IT costs, as well as getting value from existing and new IT investments. Titled Managing Costs in IT Report Maximizing the Value of IT Assets and Budgets, the report identifies that for IT management there is a continual balancing act between cost, quality, and risk. Cutting costs too deeply could impact service quality or open up the organization to unacceptable risks. It should also be remembered that customer satisfaction remains an important business imperative. An area that has long been undervalued within the IT function is risk management, and this too, in Butler Groups view, should start to move higher up the agenda.
Butler Group recommends the deployment of IT governance which should be used in conjunction with the corporate governance initiative and employed not just for compliance and management reasons, but also for providing a framework for measuring and controlling IT costs.
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