When asked to identify the primary cause of IT downtime, IT managers are three times more likely to blame software application problems versus hardware failures and four times more likely to do so if their organizations rely heavily on home-grown applications.

These results arise from a survey of more than 200 U.S. IT managers and senior leaders conducted in June by business service management leader Managed Objects. Sixty-one percent of respondents reported that applications caused more of the downtime within their infrastructures, compared to only 21 percent who pointed to hardware as the culprit. An alarming 19 percent admitted they didn¹t even know which caused more of their organizations IT outages.

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