It’s no secret 2014 was a notable year for enterprise IT crises, and it’s safe to say 2015 will have its fair share of scares as well. Unfortunately, data breaches aren’t the half of it system and service outages can be equally (if not more) devastating to enterprises. While major IT disruptions are damaging, preserving customer trust and confidence afterward is the next challenge organizations must perfect.
Maintaining trust from customers requires more than just a mea culpa. The stakes are high for customers with their personal data and information on the line, so transparent and proactive communication is key between businesses and their customers. Here's how to implement best practices for maintaining transparency and trust in the face of catastrophic service disruptions.
Register or login for access to this item and much more
All Information Management content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access