It’s no secret 2014 was a notable year for enterprise IT crises, and it’s safe to say 2015 will have its fair share of scares as well. Unfortunately, data breaches aren’t the half of it – system and service outages can be equally (if not more) devastating to enterprises. While major IT disruptions are damaging, preserving customer trust and confidence afterward is the next challenge organizations must perfect.

Maintaining trust from customers requires more than just a mea culpa. The stakes are high for customers with their personal data and information on the line, so transparent and proactive communication is key between businesses and their customers. Here's how to implement best practices for maintaining transparency and trust in the face of catastrophic service disruptions.

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