Alignment between IT and the business has progressed significantly -- especially when it comes to user experience perceptions, according to an online survey of 249 North American IT professionals conducted in March 2015 by PMG, an enterprise service catalog and business process automation software provider.
The survey shows that IT and business users are beginning to work together in a more cohesive manner. A contributing factor toward the enhanced relationship is IT’s conscious effort to improve user experiences (UX), according to the report.
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