Cedarburg, Wis., Feb. 18, 2000 ON!contact Software Corporation announced that its Client Management Software (CMS), a leading customer relationship management (CRM) solution for mid-market companies, has been named as one of the Top 15 CRM software packages for 2000 by Information Systems Marketing Inc. (ISM). ISM is a premier CRM market analysis and consulting firm, specializing in sales, customer service and marketing automation.
The CMS application suite was chosen from hundreds of CRM software packages vigorously tested by the ISM Software Lab. Each package was rated according to 124 selection criteria, including 80 business functions, 32 technical features and 12 user friendliness/support features. Barton Goldenberg, president of ISM and co-founder and co-chairman of DCI's CRM Conference and Expo, announced the award during a special keynote reception at the DCI Chicago CRM conference at the McCormick Lakeside Center.
"The CRM industry is flourishing and ON!contact Software will continue building the industry with innovative customer strategies that can be customized to fit the exact business needs of diverse companies," said George Kofman, president of ON!contact Software, who accepted the award at a DCI awards session.
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