Outsourcing is by no means a new idea. But outsourced database and application management have become more prominent in almost every type of industry. For the most part, that has to do with how today’s technology has broadened the possibilities and capabilities of remote management, making it much more flexible.
Some executives still debate whether there are any tangible benefits to having a remote team handle certain responsibilities or tasks for a business. But if you find the right people and identify the right areas to outsource, hiring a remote team should positively impact your bottom line.
Consider: Outsourcing managed services can help reduce costs, tap into top quality talent, provide efficiency and flexibility, and most importantly, enable you and your team focus on what really matters in your business—the core tasks that drive meaningful growth.
Still, there are some important factors to consider when seeking out a preferred partner, and deciding who does what. Here are some top opportunities and decisions to expect.
Let internal teams focus on core projects
The key to getting the most out of outsourced remote management is through finding the best balance of services across support areas, whether the need is for remote application management, database administration, or specialized functional support.
Good news here: Having a dedicated and reliable team should allow you to free internal resources to focus on more important projects. The next step is to allocate the appropriate tasks to the right resource.
Every business task is divided into two categories, “chore” tasks or “core” tasks. “Chore” tasks encompass all the responsibilities that keep the business running, like managing infrastructure and maintaining optimal performance of databases. Though performing these tasks will ensure that you can stay open for business, they don’t distinguish your operations from the competition.
“Core” tasks are the responsibilities fundamental to business growth. They are the types of activities unique to your company that form part of the strategic plan to create a competitive advantage. As such, you would ideally keep these “core” areas internal, and as the main focus of your IT department.
So, if you can free your team from the “chore” support tasks by finding experts to manage those tasks, you will be able to dedicate more time and resources to “core” business projects.
Doing less and getting better results
Cost savings are usually the most tangible benefits of offloading “chore” tasks to focus on “core” tasks.
When you find the right outsourced team for remote database and application management, you typically will get more out of limited resources like on-demand access to senior-level experts, as you no longer have to spend the time or capital to find and hire that expert.
That is also true of niche talent needed for a temporary service or task. By right-sourcing in partnership with a managed service provider, you will hopefully have access to the right person for the job whenever a specific need comes up.
Another way to take advantage of remote management outsourcing is by accessing game-changing technologies that would otherwise be too expensive capital expenditure to acquire. For example, your business could seamlessly tap into cloud database migration and support, virtualization of database environments, or database server consolidation.
Tap best quality and specialized talent
When partnering with the right database and application managed services provider, another big advantage you should expect is to gain access to a full team of industry experts in every aspect of IT.
This is especially helpful for an IT team that is smaller or more limited in their resources, of course. If your business takes care of “chore” tasks internally, the burden can limit your ability to grow your team’s expertise.
If you outsource these tasks to the right managed service provider, you can expect to free your team to focus on more strategic activities and/or leverage the outsourced remote management team’s expertise and specialized knowledge to find solutions and improvements to your unique needs.
Flexibility results in more efficiency
A business needs to be prepared to encounter problems and inconveniences at all times. When it comes to technology, any setback can result in catastrophic consequences for the business. You need to be up and running to make money; nobody likes expensive downtime.
The ultimate goals of remote management are therefore to provide IT support 24-hours-per-day, seven-days-per-week, 365-days-per- year – and all done more effectively and less expensively.
By properly identifying “chore” tasks that cost time and money but don’t add growth to the business, an executive can potentially make a huge positive impact on the bottom line. If they search out and engage the right partner, the results should be cut costs, access to a large pool of industry experts and the most advanced technology, and around-the-clock service. The potential benefits can be great.
(About the author: John Hughes is managing partner at ManageForce)
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