Despite the economy and the uncertainty many companies have about spending any more money on information technology, at least one research firm – Aberdeen Group – is predicting an increase in the sale of customer relationship management applications.

At present, growth in the CRM market is negatively affected by economic conditions and worldwide events. Although 2000 to 2001 year-over-year growth is estimated at 9.1 percent, quarter-over-quarter expansion stalled in the second quarter. From the first quarter to the second in 2001, growth was 1.74 percent. Growth from the second to the third quarter was dramatically reduced to a negative 15.7 percent, Aberdeen says.

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